Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Play Like A Pro Guitar (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you:

Visit our website www.playlikeaproguitar.com
Purchase our online courses or products
Sign up for free resources such as our practice plans or email newsletters
Interact with us on social media or via email

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Play Like A Pro Guitar is operated by Jamie Ellis Guitar, based in the United Kingdom.
Email: [email protected]

We use Kajabi LLC (based in the United States) as our website and course hosting platform.

3. What Data We Collect

We may collect and process the following data:

Information you provide directly:

Name, email address, billing address, and payment details (via Kajabi’s secure checkout)
Any messages or feedback you send to us
Practice plan form submissions or other opt-in data

Information collected automatically:

IP address, browser type, device information
Website usage data via Kajabi, Meta Pixel, and ProveSource
Cookies and similar technologies (see our Cookie Policy)

4. How We Use Your Information

We use your data to:

Provide access to your courses and account
Send you course updates, practice plans, and relevant email content
Process payments and provide customer support
Improve our website and course experience
Track and analyse marketing performance
Comply with legal obligations

We only use your personal data when we have a lawful basis to do so, such as fulfilling a contract (e.g., course purchase), obtaining consent (e.g., marketing emails), or legitimate business interests.

5. How We Share Your Data

We may share limited personal data with trusted third parties that help us operate our business:

Kajabi LLC – website, hosting, and checkout provider
Stripe / PayPal – secure payment processing
Meta (Facebook & Instagram) – advertising and conversion tracking
ProveSource – website purchase notifications
Email marketing providers (Kajabi or equivalent)

All partners comply with GDPR and use secure data protection standards.

We never sell your personal information to anyone.

6. International Data Transfers

Your data may be transferred outside the UK or EU (e.g., to the United States via Kajabi).
Where this occurs, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs)approved by the UK and EU for data protection.

7. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
You can request deletion of your data at any time by contacting [email protected].

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent to marketing
Request data portability
Object to processing
File a complaint with your local data authority

To exercise any of these rights, contact [email protected].

9. Marketing and Communication

We only send marketing emails if you have opted in (e.g., downloading a practice plan or subscribing to a course).
You can unsubscribe at any time using the link in any email or by contacting us directly.

10. Cookies

We use cookies and similar technologies for functionality, analytics, and advertising.
You can manage your preferences or learn more in our Cookie Policy.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact:
📧 [email protected]
📍 London, United Kingdom