Play Like A Pro β Refund Policy
Updated: 12/01/2026
At Play Like A Pro, we want you to feel confident in your investment and get the most out of our programs. We design our products to help guitarists improve efficiently and enjoyably β but we understand that sometimes a product may not be the right fit for every player. This page explains our refund policies for all Play Like A Pro products and services.
1. eBooks & Digital Downloads
Products: 10 Days to Fretboard Freedom eBook, Music Theory eBook, and all future downloadable eBooks and digital guides.
Refund Policy: All Digital Download Sales Are Final, Subject to Statutory Rights
Our eBooks are digital products supplied electronically, with access provided following purchase.
Due to the downloadable nature of these products, we do not offer voluntary refunds, returns or exchanges once digital access has begun, except where required by applicable consumer law.
Please read the product description carefully before purchasing to ensure the material is appropriate for your current skill level and learning goals.
Digital Content & Cancellation Rights
By expressly agreeing to receive immediate access to your digital purchase, and acknowledging that you will lose your statutory 14-day cancellation right once digital supply begins, you agree that your purchase cannot subsequently be cancelled simply because you have changed your mind.
This applies only where the required consent and acknowledgement have been obtained and digital supply has commenced in accordance with applicable law.
Exceptions & Statutory Consumer Rights
Nothing in this policy affects your statutory consumer rights.
If your purchased digital content is faulty, materially different from its advertised description, or cannot be accessed due to an issue on our part, please contact us so we can investigate and provide an appropriate remedy in accordance with applicable consumer law.
If you believe you have made a duplicate purchase or have been charged incorrectly, please contact us so we can investigate and resolve the issue as appropriate.
Refund & Support Enquiries
For questions concerning your purchase, technical access issues or statutory refund requests, please contact:
Please include your order details and a brief description of the issue.
Where a refund is legally required or otherwise approved, we reserve the right to revoke access to the refunded digital content, subject to applicable law.
Play Like A Pro Music Education is committed to delivering the digital products described at the point of purchase. This policy does not limit or exclude any rights that cannot lawfully be excluded.
2. Mini Courses & Course Bundles
Products:Β 10 Days to Fretboard Freedom, Play Smarter: Music Theory in Action, Guitar Soloing Made Simple, The Guitar Breakthrough Bundle, and other eligible mini courses or course bundles.
14-Day Money-Back Guarantee
We want you to feel confident when investing in your guitar education.
All eligible mini courses and course bundles include a 14-Day Money-Back Guarantee.
If you purchase a course or bundle and genuinely find that the content does not meet your expectations, you may request a refund within 14 days of purchase.
Refund requests are assessed in good faith and may take into account your engagement with the course material, the reason for your request, and whether you have made a reasonable effort to explore and apply the content.
The following conditions apply:
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Refund requests must be submitted within 14 days of the original purchase date.
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Refunds are intended for customers who have purchased and engaged with the material in good faith.
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Discovering that a course covers topics or techniques you have previously learned through other courses, teachers or third-party educational resources is not, by itself, a valid reason for a refund. Customers are encouraged to review course descriptions and content summaries before purchasing.
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We do not offer voluntary refunds solely because of a change in personal circumstances, lack of time to study, or a decision not to continue learning.
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Once a refund has been processed, access to the refunded course or bundle will be revoked.
All refund decisions under this voluntary guarantee are subject to the eligibility conditions above and do not affect statutory consumer rights.
Course Completion Satisfaction Guarantee
Our commitment to your progress doesn't end when you finish watching the lessons.
If you complete the core lessons and practical exercises of an eligible course, but still feel unable to achieve its stated learning outcomes, you can request a free one-to-one guitar lesson with Jamie Ellis.
This lesson is designed to help you:
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Identify the specific difficulties preventing you from achieving the course's learning objectives.
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Clarify any concepts or techniques you are struggling with.
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Receive personalised guidance and practical exercises to help you move forward.
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Apply what you've learned more confidently in your own guitar playing.
To qualify, you must have made a genuine effort to complete and implement the course material.
The satisfaction guarantee applies separately to each eligible course, including courses purchased as part of a bundle.
This guarantee is not restricted to the initial 14-day refund window. It is intended to support students who have genuinely completed their learning programme and need additional help achieving its intended outcomes.
The free lesson is a support remedy and does not automatically entitle the customer to a refund after the 14-day money-back period.
Refunds for Course Bundles
Course bundles are sold as combined educational packages and are normally treated as a single purchase.
Where a customer purchases multiple courses as part of a bundle:
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The standard 14-day money-back guarantee applies to the bundle purchase as a whole.
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Refund requests should explain why the purchased bundle has not met the customer's expectations.
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A customer who is dissatisfied with one course but wishes to retain access to the others may request a partial refund.
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Partial refunds are not guaranteed and may be considered at Jamie Ellis's discretion, taking into account the individual circumstances, the content accessed and the discounted or promotional nature of the bundle.
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Where a partial refund is approved, the amount will be determined on a case-by-case basis, and access to the refunded course may be revoked.
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Any complimentary bonuses or promotional membership access included with a refunded bundle may also be withdrawn.
The Course Completion Satisfaction Guarantee remains available for eligible courses purchased through a bundle, subject to its stated requirements.
Nothing in these bundle terms limits any refund, price reduction or other remedy required by applicable consumer law.
How to Request a Refund or Satisfaction Guarantee Lesson
Please email [email protected] with:
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Your name and the email address associated with your purchase.
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The course or bundle purchased.
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Your order details or purchase date.
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A short explanation of the issue or the learning outcome you are struggling to achieve.
For the 14-Day Money-Back Guarantee, your request must be submitted within 14 days of purchase.
For the Course Completion Satisfaction Guarantee, please explain which course you have completed and what you are still struggling to achieve.
We will review your request and contact you with the appropriate next steps.
Statutory Consumer Rights
These guarantees are additional voluntary benefits offered by Play Like A Pro Music Education.
Nothing in this policy excludes, limits or replaces your statutory rights under applicable UK consumer protection law, including rights relating to digital content that is faulty, not as described or otherwise fails to meet applicable legal requirements.
3. Play Like A Pro Subscription (PLAP)
Products: Monthly and annual Play Like A Pro memberships
Trial: 7-Day Free Trial
Free Trial
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New members can explore Play Like A Pro through a 7-day free trial before their first subscription payment.
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During the trial, members can explore the learning pathways, lessons and included membership features to decide whether the programme is suitable for their goals.
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Members who do not wish to continue must cancel their subscription before the trial period ends to avoid the first payment.
Subscription Payments and Refunds
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Once the free trial ends, the subscription will continue at the monthly or annual rate agreed at checkout unless cancelled beforehand.
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Monthly and annual subscription payments are final and non-refundable, except where a refund or cancellation is required by applicable consumer law.
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We do not offer voluntary refunds for unused membership time, failure to use the programme or changes in personal circumstances.
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Cancelling a subscription prevents future renewals but does not automatically entitle a member to a refund for payments already made.
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Members who cancel may continue accessing the membership until the end of their current paid billing period, unless access ends earlier in accordance with applicable terms or a statutory cancellation.
Cancellation
Members can cancel their subscription through their Kajabi account or by contacting [email protected].
To avoid renewal charges, cancellation should be completed before the next scheduled billing date.
Statutory Consumer Rights
Nothing in this policy excludes or restricts your rights under applicable consumer protection legislation. Where a statutory right to cancel, obtain a refund or seek another remedy applies, those rights take precedence over our standard non-refundable payment policy.
4. 1-on-1 Online Lessons
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Payments for personalised online lessons are final and non-refundable due to the one-to-one nature and scheduling commitments.
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If you need to reschedule a lesson, please email [email protected] in advance. We will do our best to accommodate, but lessons missed without prior notice may not be rescheduled.
5. Important Notes
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One Refund Per Customer: Each refund policy applies to your first purchase of the product. Repeat purchases are not eligible.
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Duplicate or Accidental Purchases: If you purchase the same product twice by mistake, email us and we will resolve it promptly.
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Fair Use & Good Faith: Refunds are meant for players who genuinely find a product isnβt a fit. We reserve the right to refuse refunds if we have reason to believe the policy is being misused.
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Contact Us: For any questions about your purchase or refund request, email [email protected]. We are here to help you make the most of your learning journey.
