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Refund Policy

Updated: 17/09/2025

We want you to feel confident in your investment and get the most out of our programs. This page explains our refund policies for all Play Like a Pro products and services.

Play Like a Pro – 14-Day Money-Back Guarantee

We’re confident you’ll love Play Like a Pro. That’s why we offer a 14-day money-back guarantee—no hassle, no risk.

How It Works

If you’re not satisfied with the course within the first 14 days, simply email [email protected] and we’ll process a full refund, provided the following conditions are met:

  • Request Window: Refund requests must be submitted within 14 calendar days of purchase. After this period, all sales are final.

  • Minimum Participation / Maximum Completion: Because Play Like a Pro is a digital program, you must give it an honest try before requesting a refund. This means:

    • You’ve completed at least 10% of lessons, but

    • You have completed no more than 25% of the course content at the time of your request.

  • Access Revocation: Once a refund is processed, your login credentials will be revoked and you agree to delete any downloaded materials.

  • One Refund Per Customer: The guarantee applies to your first purchase only. Repeat purchases are not covered.

If you’re experiencing technical issues, please reach out first—we’re here to help you get access and support before processing a refund.

Mini Courses (e.g. 10 Days to Fretboard Freedom, Play Smarter)

We also offer a 7-day money-back guarantee on our mini-courses under the same fair-use conditions:

  • Request Window: Refund requests must be submitted within 7 calendar days of purchase.

  • Minimum Participation / Maximum Completion: You’ve completed at least 25% of lessons but no more than 30% of the content at the time of your request.

  • Access Revocation & One Refund Per Customer: Same terms as above.

Again, please contact us first if you’re having trouble accessing your course.

1-on-1 Coaching / Online Lessons

All payments for online lessons are final and non-refundable. Due to the nature of personalized instruction and scheduled time commitments, we cannot offer refunds once a booking has been made.

If you need to reschedule a lesson, please email [email protected] in advance. We’ll do our best to accommodate, but missed lessons without prior notice may not be rescheduled.

By purchasing, you agree to these terms.
We appreciate your understanding and commitment to your musical journey!