Play Like A Pro – Refund Policy

Updated: 12/01/2026

At Play Like A Pro, we want you to feel confident in your investment and get the most out of our programs. We design our products to help guitarists improve efficiently and enjoyably — but we understand that sometimes a product may not be the right fit for every player. This page explains our refund policies for all Play Like A Pro products and services.

1. eBooks

Products: 10-Day Fretboard Freedom, Music Theory eBook, and future eBooks.

Guarantee: 7-Day Money-Back Guarantee

If you purchase an eBook and find that it isn’t the right fit for your current level or learning goals, you may request a refund within 7 days of purchase.
Refunds are intended for customers who have made a genuine attempt to use the material. We trust you to give it an honest effort.
Duplicate or accidental purchases are handled on a case-by-case basis; please contact us for resolution.
Once a refund is processed, access to the eBook and any downloadable materials will be revoked.

How to Request: Email [email protected] within the 7-day window.

2. Mini Courses

Products: 10 Days to Fretboard Freedom, Play Smarter, and future mini courses.

Satisfaction Guarantee

We stand behind the quality of our mini courses and want you to feel confident in your progress.

If you complete the core lessons of your program and still feel you have been unable to achieve the intended learning outcomes or make meaningful progress toward the goals of the course, you may be eligible for a free 1-to-1 support lesson with Jamie Ellis.

The purpose of this lesson is to help clarify concepts, answer questions, and ensure you are able to apply what you have learned effectively.

If, after this support lesson, you still feel unable to make progress toward the intended outcomes of the program, you may request a full refund.

Refunds are intended for customers who have made a genuine effort to follow and implement the course material.

Refund Window

Refund requests must be submitted within 30 days of purchase.

After 30 days, all purchases are considered final and are no longer eligible for refunds, support-based refund requests, or satisfaction guarantee claims.

This policy exists to ensure sufficient time to work through the course material while maintaining fairness for all customers.

Once a refund is processed, course access will be revoked.

How to Request a Refund

Email [email protected] with your order details and a short explanation of the issue.

3. Play Like A Pro Subscription (PLAP)

Products: Monthly or annual PLAP memberships

Guarantee: 14-Day Money-Back Guarantee

If you try PLAP and find it isn’t a fit for your current goals, you may request a refund within 14 days of your first payment.
Refunds are intended for members who have engaged with the program in good faith.
Once a refund is processed, access to PLAP content and any downloaded materials will be revoked.

How to Request: Email [email protected] within 14 days of purchase.

4. 1-on-1 Online Lessons

Payments for personalized online lessons are final and non-refundable due to the one-to-one nature and scheduling commitments.
If you need to reschedule a lesson, please email [email protected] in advance. We will do our best to accommodate, but lessons missed without prior notice may not be rescheduled.

5. Important Notes

One Refund Per Customer: Each refund policy applies to your first purchase of the product. Repeat purchases are not eligible.
Duplicate or Accidental Purchases: If you purchase the same product twice by mistake, email us and we will resolve it promptly.
Fair Use & Good Faith: Refunds are meant for players who genuinely find a product isn’t a fit. We reserve the right to refuse refunds if we have reason to believe the policy is being misused.
Contact Us: For any questions about your purchase or refund request, email [email protected]. We are here to help you make the most of your learning journey.